JN
Jayline N

1 reviews | Active since Jul 2021

19 Jul 2021, 11:05

Scelo Mbhele from Discovery: great service

I needed to submit a claim but had trouble because my bank details were outdated on the system / profile. I called the call center and spoke with Scelo Mbhele. I was a bit irritated at first but after hearing his calm and concerning voice I immediately changed my mood. He assured me that he will follow up and try to assist me to the best of his ability. There a few delays and system errors

Scelo Mbhele called me almost everyday to update me on the process and reasons for some delays. I finally received my refund and is happy with the service I received from Scelo Mbhele. He is very professional and sympathetic. May he be blessed and successful in everything he does

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Replies (1)
Discovery Health
Discovery Health's reply19 Jul 2021, 12:47
Official
Dear Jayline N

Thank you for the awesome feedback.
 
Regards 
Discovery Health Servicing Team