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willem V

1 reviews | Active since Jul 2016

09 Apr 2024, 20:30

Scandalous medical aid

What a **** medical aid. My wife had a biopsy done which we had to pay a certain amount for from our own pockets. We called their help desk at keycare and we where informed that once her diagnosis is complete we had to resubmit and we will be reimbursed from the Oncology benefits.

BUT GUESS WHAT FOLKS another thing this **** medical aid doesnt pay after we where advised by one of their staff members and they ***** is over agait. Another typical South African story of the public being F’d over.

0
Replies (4)
Discovery Health
Discovery Health's reply10 Apr 2024, 07:24
Official
Dear Willem V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply12 Apr 2024, 11:51
Official
Dear Willem V

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team
wV
willem V's update12 Apr 2024, 14:22
Reviewer Update
Whom ever you are please dont bluff yourself or the public. YOU ARE LYING. DISCOVERY HAS NOT REACHED OUT TO ME. iv been doing your work for you. And i have been in contact with at-least 1 person competent with in your call center and we are still not sure wether everything is resolved. BUT I AM SURE OF ONE THING AND THAT IS THAT DISCOVERY’S CUSTOMER SERVICE IS MORE *** THAN THEIR CALL CENTRE AS they atleast know how to answer a phone. The customer service team doesn’t know how to pick up a phone and make a call. SAD BUT TRUE
Discovery Health
Discovery Health's reply06 Dec 2024, 13:01
Official
Dear Willem V

We have been in contact with you.

Regards 
Discovery Health Servicing Team