****!!!

After being admitted for the a surgery on the 6th of Jan. 3 months later after the hospital has tried to contact them numerous time to settle the claim. Only today when I personally took the liberty to follow up because its been long since the claim was submitted by the hospital and no feedback was given to them. I was told by Bukeka Mkunqwana that the claim was not authorized. She then said "oh sorry, the authorization received was a system error and they tried to contact me via call" I then asked if calling was the only means of comms ? if so, why then do I have verify my email address during call verification? of which she had said that they are only suppose to call until they get hold of me. Flabbergasted and disgusted at this disservice and utter stupidity. I asked how many times they tried to contact me ? I still await for the answer . I have been a loyal customer and have referred colleagues and fam to join this ****. 1stly I am disappointed for setting my friends and fam to this trap but mostly it is disgusting to see such ruthlessness from this medical scheme!!