AV
Anje V
1 reviews | Active since Aug 2014
11 Sept 2019, 10:44
SAVINGS STILL NOT PAID OUT - MIKELLA DE OLIVIERA ABSOLUTELY ATROCIOUS SERVICE - IGNORING EMAILS
BACK AGAIN :D
If South Africa's health sector wasn't as ****ed up as it is, I am 99% sure Discovery wouldn't exist. As it's employees, are just that useless. Not the medical staff who work with Discovery, but the actual "CONSULTANTS" at Discovery.
I AM STILL STRUGGLING TO GET MY SAVINGS PAID OUT. I HAVE EMAILED MIKELLA DE OLIVIERIA TWICE, practically BEGGING for some assistance as to how to go about this.
Is there a form I need to fill out to get my own money back? What should happen? You respond SO QUICKLY on hellopeter, but emails are ignored. WHY? Is there anyone at discovery with a s**** of pride who can assist me by literally just forwarding a ****ing form. PLEASEEEEEEEEEEEEEE
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
11 Sept 2019, 12:36Dear Anje
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply11 Sept 2019, 12:36
Official
Dear Anje
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
AV
Anje V's updateReviewer Update
13 Sept 2019, 10:06Hi Discovery.
I am so deeply disgusted with your service I am actually without words. I emailed Mikella on Wednesday, the 11th with the "Letter of Request" asking f this would be accepted. (After sending 3 emails previously asking what I need to do to get my savings paid out).
I sent a follow up email yesterday, asking the same - Here is my letter. Is it correct? Will it be submitted? Does it have all the information you need? I was once again ignored.
It seems like Mikella takes atleast 3 business days to get back to customers. So unless you post on hellopeter, you get absolutely 0 assistance. Please, Please, pleaseeeeeeeeeeeeeeee can you just refer me to a consultant that wants to help? That can reply to emails? That will just assist me, tell me if the letter is correct (I dont know whats needed?!) and forward it. Please. Like genuinely, please please please. :(
I have all the mails, proof of negligence on your consultants (Mikella's) part and sheer disregard of customers. I know people complain on these sites, but Im sure if you had consultants who truly tried to assist your customers, your trust index wouldnt be looking like it is. With consultants blatantly ignoring customers for 3 working days straight, YOU WILL NEVER WIN. Because no one will EVER accept service like that. It's a slap in the face for anyone who forks out nearly 3K a month for medical aid.
Seriously, shame on you Mikella. And you too Discovery. There is obviously an issue here, yet nothing gets resolved because basics like email replies are non-existent.
I am so deeply disgusted with your service I am actually without words. I emailed Mikella on Wednesday, the 11th with the "Letter of Request" asking f this would be accepted. (After sending 3 emails previously asking what I need to do to get my savings paid out).
I sent a follow up email yesterday, asking the same - Here is my letter. Is it correct? Will it be submitted? Does it have all the information you need? I was once again ignored.
It seems like Mikella takes atleast 3 business days to get back to customers. So unless you post on hellopeter, you get absolutely 0 assistance. Please, Please, pleaseeeeeeeeeeeeeeee can you just refer me to a consultant that wants to help? That can reply to emails? That will just assist me, tell me if the letter is correct (I dont know whats needed?!) and forward it. Please. Like genuinely, please please please. :(
I have all the mails, proof of negligence on your consultants (Mikella's) part and sheer disregard of customers. I know people complain on these sites, but Im sure if you had consultants who truly tried to assist your customers, your trust index wouldnt be looking like it is. With consultants blatantly ignoring customers for 3 working days straight, YOU WILL NEVER WIN. Because no one will EVER accept service like that. It's a slap in the face for anyone who forks out nearly 3K a month for medical aid.
Seriously, shame on you Mikella. And you too Discovery. There is obviously an issue here, yet nothing gets resolved because basics like email replies are non-existent.
AV
Anje V's update13 Sept 2019, 10:06
Reviewer Update
Hi Discovery.
I am so deeply disgusted with your service I am actually without words. I emailed Mikella on Wednesday, the 11th with the "Letter of Request" asking f this would be accepted. (After sending 3 emails previously asking what I need to do to get my savings paid out).
I sent a follow up email yesterday, asking the same - Here is my letter. Is it correct? Will it be submitted? Does it have all the information you need? I was once again ignored.
It seems like Mikella takes atleast 3 business days to get back to customers. So unless you post on hellopeter, you get absolutely 0 assistance. Please, Please, pleaseeeeeeeeeeeeeeee can you just refer me to a consultant that wants to help? That can reply to emails? That will just assist me, tell me if the letter is correct (I dont know whats needed?!) and forward it. Please. Like genuinely, please please please. :(
I have all the mails, proof of negligence on your consultants (Mikella's) part and sheer disregard of customers. I know people complain on these sites, but Im sure if you had consultants who truly tried to assist your customers, your trust index wouldnt be looking like it is. With consultants blatantly ignoring customers for 3 working days straight, YOU WILL NEVER WIN. Because no one will EVER accept service like that. It's a slap in the face for anyone who forks out nearly 3K a month for medical aid.
Seriously, shame on you Mikella. And you too Discovery. There is obviously an issue here, yet nothing gets resolved because basics like email replies are non-existent.
I am so deeply disgusted with your service I am actually without words. I emailed Mikella on Wednesday, the 11th with the "Letter of Request" asking f this would be accepted. (After sending 3 emails previously asking what I need to do to get my savings paid out).
I sent a follow up email yesterday, asking the same - Here is my letter. Is it correct? Will it be submitted? Does it have all the information you need? I was once again ignored.
It seems like Mikella takes atleast 3 business days to get back to customers. So unless you post on hellopeter, you get absolutely 0 assistance. Please, Please, pleaseeeeeeeeeeeeeeee can you just refer me to a consultant that wants to help? That can reply to emails? That will just assist me, tell me if the letter is correct (I dont know whats needed?!) and forward it. Please. Like genuinely, please please please. :(
I have all the mails, proof of negligence on your consultants (Mikella's) part and sheer disregard of customers. I know people complain on these sites, but Im sure if you had consultants who truly tried to assist your customers, your trust index wouldnt be looking like it is. With consultants blatantly ignoring customers for 3 working days straight, YOU WILL NEVER WIN. Because no one will EVER accept service like that. It's a slap in the face for anyone who forks out nearly 3K a month for medical aid.
Seriously, shame on you Mikella. And you too Discovery. There is obviously an issue here, yet nothing gets resolved because basics like email replies are non-existent.
Discovery Health's replyOfficial
13 Sept 2019, 15:02Dear Anje
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply13 Sept 2019, 15:02
Official
Dear Anje
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team