Savings refund

<p>Good day</p> <p> </p> <p>Kindly assist me. I am experiencing a bad customer service with Discovery Health regarding my savings refund. Last year in September when I was serving a notice at work, i enquired about my savings, where I was told to make a change on my bank details by a call centre agent as my previous account was no longer in use. Again I was told that I will not get my refund immediately as they are still waiting for all the claims due to paid, and that will take six month. By March 2016 i was supposed to have been refunded. I went off my mind that I was expecting a refund from them until last week where I received a call from one of the consultant again, saying they have sent me a form to change my bank details. I promised the lady that I will check the email and do as she had asked me to do. I checked the emails, nothing was received and I wrote back to one of their senior staff whom I had previously had contact with regarding the new registration on the medical aid, i asked that person to receive my bank statement together with my ID copy to forward it to relevant department as I didn't have the correct name of the person I spoke to earlier. </p> <p> </p> <p>Two day later I contacted Discovery again to check if documents were received of which they were. Now the challenge i have with them is that they insist on me filling in their change of bank details form and am asking what is it that is so important on that form that is needed because I have sent my bank statement to them. I believe the same form required me to fill the same details as the ones on the statement I sent and same names as in my ID copy.</p> <p>They are refusing to refund me and I don't understand how can a mere form be more valued that me talking to them on the phone and have had submitted all the relevant documents to process a refund. </p> <p>This is the same service I received when I wanted to join the scheme in February this year. I kept calling them with nothing happening on the form I sent, i ended up having three months break which qualified me to have 3 months waiting period. I am very disappointed with the level of their service. I am currently a member there, they deduct on the same account they are refusing to refund me on. I have been a member of discovery for many years and I am surprised why am I treated like this. I wonder what happens to other members who have less clue about medical aid procedures and who are not confident enough to take such issues up.</p>