Savings money payout

I HAD TO STOP MY MEDICAL PLAN DUE TO LACK IN INCOME. I ASKED DISCOVERY TO PAY OUT MY SAVINGS TO MY WIFES ACCOUNT. DID ALL THE PAPERWORK AND SUPP**** ALL DOCS NEEDED. AFTER THIS THEY PAID THE MONEY INTO THE WRONG ACCOUNT AND NOW TELLING ME THEY CANNOT REVERSE THIS TRANSACTION. WHEN I PHONE I DONT GET ANSWERS. MY BROKER ALSO ON THEIR CAS BUT NO SOLUTION. ITS BEEN A MONT NOW. I NEED THIS MONEY URGENTLY.