SAVE YOURSELF: Discovery "Health" kills off "Key Care" patients very cleverly.

My Mum was a member of Discovery Health key care Medical Scheme. Paying the premiums was never easy; especially for a retired person, but she did so religiously, believing that if she fell ill there would be a bed with her name on it....Sadly that was the furthest thing from the truth. My Mother fell ill on the 11/03/2022. We went to the only hospital we were allowed to go to: St Annes (PMB). We had no Problem with St Annes...but there were no Beds. My sick Mother who Paid her Premiums month after month waited for Three hours...and still she was not given a bed....Out of desperation we Phoned Discovery Health and asked for Permission to go to another Hospital because St Anne's Had no Beds. They Heartlessly refused. My Mother waited in Pain for another hour and a half...and when we queried the wait; my sister and I found out that my mother jumped two positions back from number"3" to number"5". It was only after querying, that my mother was swiftly given a Bed. We are also not Happy with the Service we received at st Anne's. We feel that if we had more options; our mother would still be Alive.

Dear Discovery Health My Sister's Family and mine are on Key care. We are not Dogs. The Premiums people in Key care pay may be little to you, but it is quite a monthly hit to us. There is so much that we have to sacrifice to meet y'all's increasing Premiums only to get treated the way y'all see us: as Dogs. I am going to try to convince my company to Change Medical Aids because my colleagues are also not Happy with being treated as" less than" because we are not as financially well of as y'all want. We want to have more options, so that we don't have to die because the only hospital we're allowed to go to is the one without beds. If y'all got a problem with *****; y'all need to sort it out. It is not our problem. Our problem is paying monthly premiums to ensure we are taken care of...and only being given one option...AND GOD HELP US IF THAT ONE OPTION IS HAVING SOME TYPE OF PROBLEM...because if you are on Key Care it means YOU'RE DEAD........guess what: MY MUM IS DEAD......and Discovery Health is Pestering us for money because after they let us down; they refuse to cover Mum's entire stay in Hospital. What an Anti Climax