Same old same old

This complaint follows on from numerous others about the 'service' I receive from Discovery Health as a service provider. I submit claims on a weekly basis and almost every week there is an error resulting a claim being short paid, not being paid at all or being paid directly to the member. The 'consultants' who respond either telephonically or via email churn out generic responses and are unable to demonstrate any level of problem-solving or practical assistance. When money is paid incorrectly by them to the member, they make it my problem to contact the member and recoup the funds. I am so sick and tired of flogging a dead horse trying to find someone who actually tries to help, let alone anyone who is able to help. As I have said before, perhaps they should have stayed in their old building and spent their money on staff training.