SAME OLD BAD SERVICE!!!

Item: Discovery Health
Rating: 1
Author: Shireen H

Seems complaining is becoming a norm now! I spoke to Anthony in your claims dept. on the 25th April 2023 regarding a claim submitted. Some of the blood test that was done was supposed to be covered from my Maternity benefits - which was disputed- Anthony promised to call back ad advise, but never happened( Refer for this call ***). I then called back on the 4th May 2023 and spoke to Yahseen which also promised to call back with feedback regarding this claim - Again, never happened!!

I don't get why the Agents promises to call back but never does!

I URGENTLY NEED SOMEONE TO CALL ME WITH FEEDBACK ON THIS CLAIM, PLEASE DO NOT CALL IF YOU DONT HAVE FEEDBACK OR TO APOLOGISE!! I NEED THIS TO BE RESOLVED.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

16 May 2023, 12:36

Dear Shireen H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply16 May 2023, 12:36

Official

Dear Shireen H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Shireen H's updateReviewer Update

17 May 2023, 10:24

Hi Discovery

No Feedback???

Shireen H's update17 May 2023, 10:24

Reviewer Update

Hi Discovery

No Feedback???

Discovery Health's replyOfficial

17 May 2023, 15:46

Dear Shireen H

We have been in contact with you.

Regards
Discovery Health Servicing Team

Discovery Health's reply17 May 2023, 15:46

Official

Dear Shireen H

We have been in contact with you.

Regards
Discovery Health Servicing Team