RM
Robin M

1 reviews | Active since Jul 2023

28 Jan 2025, 10:36

Same as always, Discovery, beyond a Joke

This is not my first poor review of Discovery, and the way things are going, it will probably not be the last. They have just become so arrogant as a business. I have been taking statins for well over 25 years since it was confirmed that I have a hereditary cholesterol condition. For all of this time Discovery have paid for various cholesterol medications as it was deemed a chronic condition. Last year my cholesterol was as high as 9, a high risk of a heart attack. I have since then been on a new medication with much better guidance from a physician. My last test two weeks ago showed my cholesterol to be down as low as 2.2. The Physician was obviously extremely happy with my response to the new medication and this progress. He has now prescribed a new version of the same medication which just combines two tablets into one. In their wisdom, Discovery have approved the condition, but decided not to cover the chronic medication giving this as their reason: "For this item to be covered, your cholesterol levels must be higher than normal, even while on the highest dose of a potent statin, for at least four weeks." What on earth kind of logic is this?? My recent dealing with them on insurance were also beyond belief, needless to say I cancelled my short term insurance with them. Sadly my respect for Discovery as a business is so low, and I am quite vocal about this when talking to other people about them, many of whom feel the same. They just don't seem to understand how poor some of their decisions are and the damage that this does to their reputation. Lets see if I get "the call" and what comes of that.

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Replies (2)
Discovery Health
Discovery Health's reply28 Jan 2025, 12:32
Official
Dear Robin M 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Jan 2025, 16:11
Official
Dear Robin M 

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team