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Irshaad I
1 reviews | Active since Jul 2022
19 Jul 2022, 11:47
Sales over service
The service experience from Discovery has been absolutely appalling. I added another product to my Discovery portfolio only for it to cause everything to malfunction. Whilst Discovery has been very good at taking their premium, they have been of no help in terms of consolidating my information. I have now made multiple calls, logged a number of queries (reference numbers: ***) and yet no success.
It is mind boggling how Discovery is unable to merge profiles yet are very quick to give their business development teams access to all the information in order to increase their sales. This level of customer service is driving me insane and once sorted I am likely to move to another provider who actually have the same level of service throughout the entire process.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Health's replyOfficial
19 Jul 2022, 12:04Dear Irshaad I
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply19 Jul 2022, 12:04
Official
Dear Irshaad I
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
20 Jul 2022, 10:52Dear Irshaad I
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Discovery Health's reply20 Jul 2022, 10:52
Official
Dear Irshaad I
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
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Irshaad I's updateReviewer Update
20 Jul 2022, 10:58The issue has still not been resolved. How difficult is it for get YOUR systems to speak to each other? This is beyond belief and gives me great concern around whether you will be able to service other items when they do arise.
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Irshaad I's update20 Jul 2022, 10:58
Reviewer Update
The issue has still not been resolved. How difficult is it for get YOUR systems to speak to each other? This is beyond belief and gives me great concern around whether you will be able to service other items when they do arise.
Discovery Health's replyOfficial
22 Jul 2022, 14:00Dear Irshaad I
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Discovery Health's reply22 Jul 2022, 14:00
Official
Dear Irshaad I
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
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Irshaad I's updateReviewer Update
22 Jul 2022, 14:14Nothing is working. Please get someone to call me so I can cancel all my products. This has been ongoing for over 14 days. This is ridiculous.
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Irshaad I's update22 Jul 2022, 14:14
Reviewer Update
Nothing is working. Please get someone to call me so I can cancel all my products. This has been ongoing for over 14 days. This is ridiculous.
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Irshaad I's updateReviewer Update
26 Jul 2022, 20:27Discovery continues to show how inept they are. I have spoken to multiple people within the organisation and yet the issue hasn't been resolved. Still yet to have the courtesy to have this followed up by more senior people. At this level of service, it's a leading indicator of a soon to be failing business.
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Irshaad I's update26 Jul 2022, 20:27
Reviewer Update
Discovery continues to show how inept they are. I have spoken to multiple people within the organisation and yet the issue hasn't been resolved. Still yet to have the courtesy to have this followed up by more senior people. At this level of service, it's a leading indicator of a soon to be failing business.
Discovery Health's replyOfficial
10 Aug 2022, 13:29Dear Irshaad I
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Aug 2022, 13:29
Official
Dear Irshaad I
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
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Irshaad I's updateReviewer Update
30 Aug 2022, 11:02This is still outstanding.
Discovery has gone and deleted my Vitality data and as such are not honouring their cash back obligations. Everyone I have dealt with relating to Vitality has proven to be useless thus far. Mind boggling how this can't be solved within a week.
Discovery has gone and deleted my Vitality data and as such are not honouring their cash back obligations. Everyone I have dealt with relating to Vitality has proven to be useless thus far. Mind boggling how this can't be solved within a week.
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Irshaad I's update30 Aug 2022, 11:02
Reviewer Update
This is still outstanding.
Discovery has gone and deleted my Vitality data and as such are not honouring their cash back obligations. Everyone I have dealt with relating to Vitality has proven to be useless thus far. Mind boggling how this can't be solved within a week.
Discovery has gone and deleted my Vitality data and as such are not honouring their cash back obligations. Everyone I have dealt with relating to Vitality has proven to be useless thus far. Mind boggling how this can't be solved within a week.