Sales over people- Discovery Health's disappointing priorities!

I am very disappointed in Discovery Health and the customer service received. Certain promises were made when signing me as a member now they are backtracking on what was agreed. This leads me to believe that they prioritize making money over people and people's health. I am sitting with an open query for almost 3 months now, the only way my query gains traction is when I call in to follow up. I have asked countless times that a manager contact me to discuss my problem, weeks later I am still waiting. My query is in relation to a serious medical condition yet they just do not care. I have had great experiences with Discovery bank as well as Discovery Insure which is why I thought Discovery Health would be of the same quality. I am strongly considering moving everything I have with Discovery elsewhere. If someone at Discovery Health is even remotely interested in assisting me as a member of the scheme, please contact me!