Sales Manager Purken

I phoned Discovery to assist me with my claims all going off my Medical Aid Savings and Self Payment Gap. Spoke to a manager with the name Purken, she was going to investigate my query and get back to me, never happened. Phoned again to follow up, got through to a consultant and was advised that Purken is busy, and she as escalated to Purken to phone me back. Week two and I’m still waiting. Horrible service, will consider other options for medical aid.