Sad to say, Discovery Health is a let down

Today I am very saddened and disheartened by the lack of support from Discovery. I had previously visited my dentist for what turned out to be a wisdom tooth infection. He sent me for Xrays, juts to find out that I have 3 severely impacted wisdom teeth. I recently visited again due to severe jaw pain and rapidly moving teeth which are causing medical issues, where he said that I have a high risk of a severe infection if I do not have the surgery soon. He referred me to a surgeon outside of my network. I phoned Discovery to ask for advice on where to have the surgery done where it would be covered within my plan. I was told that I have to pay out of pocket for a consultation to get a quotation, and that I would still have to pay R8000.

I do not understand why I pay for a plan that covers full hospital admission and treatment, if I am meant to be a ridiculous amount to be treated anyway? I trust Discovery to take care of me when I am in need of medical assistance, anbd I am feeling totally let down. This is why people are leaving and going on to hospital plans.