CG
Christina G

1 reviews | Active since Apr 2017

03 May 2023, 09:19

********s brazenly *****ing funds from elderly members.

Discovery Health has shocked me to my core. You blatantly ***** an elderly persons money. You should be ashamed of yourself. We got my Mother a Medical Aid via Discovery first the Quote was R2445 for a keycare core plan, then you decided because she has two renters you move the amount up to R4011, no shame at all... we took it because we wish to have her covered, then today we get the shock of our lifes when Discovery deducted R7812 from her account. Straight up *****ing from an Elderly woman by deducting her double the amount agreed upon. I want a refund IMMEDIATELY, that is her only money, if this is how we are starting this agreement i this we can cancel this agreement and i will take our business elsewhere. I am expecting a phone call and a solution ASAP. I DONT EVEN WANT EXCUSES. Christina Gibson ***

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Replies (2)
Discovery Health
Discovery Health's reply03 May 2023, 09:30
Official
Dear Christina G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 May 2023, 13:28
Official
Dear Christina G

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team