LC
Louis C
1 reviews | Active since Jun 2010
31 Mar 2023, 12:57
*****S
On 9 Nov I had a heart attack and was immediately taken in to theatre in Rosepark Bloemfontein. The Specialist requested authorisation for stents to be inserted. Authorisation was given. Now all of a sudden Discovery say they only pay for 2 stents and the other 2 is my problem. There is no such thing on my medical aid documents where it states that. I spoke to a very helpfull (NOT) lady at Discovery and explained everything and the specialist also sent a motivational letter, but still they say I must pay. When you bunch of "skrlms" take my money, you dont see me changing our contract anf withholding my money.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
31 Mar 2023, 13:49Dear Louis
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply31 Mar 2023, 13:49
Official
Dear Louis
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
03 Apr 2023, 10:48Dear Louis
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply03 Apr 2023, 10:48
Official
Dear Louis
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
LC
Louis C's updateReviewer Update
03 Apr 2023, 10:52Really pathetic service. You are quick to take our money, but try everything NOT to pay. You dont even bother to send a written reply. I will now report this issue to the Medical Ombudsman.
LC
Louis C's update03 Apr 2023, 10:52
Reviewer Update
Really pathetic service. You are quick to take our money, but try everything NOT to pay. You dont even bother to send a written reply. I will now report this issue to the Medical Ombudsman.