Ruthless *******

This is the third mail I sent to Discovery still no response?

I have written many mails with no reply. I will be taking legal action if this issue is not resolved. I have at least 5 reference numbers and I’m unfortunately confused as to which one is relevant to these issues.

1. We have paid our Hospital Plan in full timeously every month. I paid my last R5500 the 31st October I have sent all proof of payments to Discovery last week.

Please can Discovery give me a concrete answer why our hospital plan was terminated. I still have not had an answer why? My proof of payments are evidence that everything was paid on time and there was no delay in payment. The dates are on all the Proof of payments.

2. If our Hospital Plan was terminated where is the R27 500? I have sent through a stamped official bank statement in the name of RP Klomp. According to a consultant only 2 months payback was made to an FNB account in the name of Meklo Houtwerke. This company bank account was closed eight years ago. This account is not in the name of the beneficiary who made these payments (RP Klomp.) Monthly payments were made from a Nedbank account for the past year. If this account is closed surely this money was returned to Discovery?

In order for me to get this money back I need a proof of payment from Discovery as well as the account number (more than 4 digits) to which it was paid to. Without this FNB will not help? I’ve asked Discovery for help they put the onus on me.

3. In January our company was closed. I phoned Discovery life and Discovery Health to organise banking details and update contacts. Discovery life has all my new details. Not sure what went wrong with Discovery Health.

I would appreciate a written answer to keep account of the paper trail.