ruthless capitalists with inefficient and *********** staff

I cancelled my medical aid when I was retrenched from my place of employment in March 2020. I was hounded by discovery and countless letters to settle and pay back the medical aid savings that I had used up when I was on the medical aid. which, under these gruesomely tough economic times, I did. On the 1st April 2021, a year after cancelling my membership, a medical aid premium was debited from my bank account. When I called, in utter confusion, to ask why this was debited from my account- I was assisted by Sinathemba, who very casually and uncaringly told me that there was a premium that was outstanding when I stopped the medical aid. When I asked her why this was not communicated to me sooner and why I was not made aware of this sooner so that I budget accordingly, she maintained that I was supposed to have been told and gave me the impression that it was not her fault that I was not told this. I found her service and approach to be absolutely callous and just plain unprofessional. I am just so livid that in such hard economic times, where most people have lost jobs and are scrambling to make ends meet, discovery has the audacity to debit monies from people's accounts without prior communication or the decency to offer a payment plan. Absolutely revolting!