Running a ****

<p>I have called already in December 2016 to have my membership cancelled and my wifes membership upgraded so that I can be put onto her Plan in Jan, the consultant told me all is fine going forward, we recieved an email stating one page of the document needs to be re signed which was done and send through on the 31st of Jan. Up till now I am still not on her plan and becuase of this whole bull****, Virgin active has charged me the full premium, to my surprise when i called them they said they have not recieved anything from Discovery about the change, hence the premium. SO i have called discovery medical iad on the 1st, 2nd and the 3rd of Feb 2017 and no one can assist me with thisw issue !!!</p> <p> </p> <p>If i knew moving to my wifes plan is such a big issue, i would have gladly cancelled and went over to another smaller medical aid. Discovery gives a **** about their clients !! Lack in feedback from them is another big issue. Everytime i keep hearing "We will call you back shortly". WHAT IS DEFINED BY "SHORTLY" ???? 1 MONTH ? 1 WEEK ? </p> <p> </p> <p>i am really frustrated and disappointed at the lack of interest in getting my issue resolved !!!</p> <p>Here is the REFERENCE NUMBER INCASE SOMEONE HAS THE MEANS TO LOOK INTO THIS !!!</p> <p>REF : ********** 790</p> <p> </p> <p>Thanks for nothing DISCOVERY HEALTH !!!!</p>