Rude Manager

You call the same company but get different information for the same query, then to make it worse when the query is escalated to the "Team leader" namely Shaun Govender in the service department , who has no empathy ,interrupts you while you venting as a frustrated customer, rude tone and just wants to put his point across. These people need training on their own processes but most importantly they must hire managers who know how to talk to people.