Rude Kailee put the call down

<p>I called to verify something regarding a pre-authorisation. First I had to listen to absolute nonsense to waste time - just like a government department - was through to the wrong person and then was put through to Kailee - who in my opinion is the worst representative for Discovery Health ever. Her attitude was brusque and like she was doing me a favour, and then she put the phone down on me! Well done Kailee - you are the worst. You should be sanctioned and be subject to a disciplinary hearing for letting your company down!</p>