Rude, inefficient, no delivery, no chronic meds:(

MedExpress service is horrible. I've been trying for three months to organise my mom's meds through medExpress... but there are always issues. I am repeatedly asked to submit the original script, but I've done it many times already!! The phone is put down in my ear several times, I have to hold on for AN HOUR AND A HALF just to speak to someone. Pharmacists are rude. I am just another number. I am told meds will be delivered, then... wait, NO DELIVERY. I call to follow up, hold another hour, then am told, oh, we didn't have Glucophage - but no-one called to let me know. Been without critical chronic meds for DAYS now. What is the problem? Discovery, why do you penalise us when we use another pharmacy, but force us to use MedExpress - this service is not up to the usual Discovery standard at all, very disappointing. I do hope my mother survives until her meds are delivered...if something happens to her because of this absence of meds I will blame MedExpress. This is causing a lot of unnecessary stress and anxiety for us :(