RUDE CUSTOMER SERVICE

you people are rude when i called the lady was unhelpfully for me to get the te reference number from her, as i have stated i look after my parent and two kids this financial tare very very bad, i don't want t and just hit a financial problem, i i want i to join were must i get money upfront to pay them, they say i must use my id are the reference to show you i have spoken to them please please i begeg for you help help