SF
Shannon F
1 reviews | Active since Mar 2009
23 Feb 2016, 16:07
Rude and sarcastic
Wow, do you even train your call centre staff? Relayed my concerns, saying that its inconvenient having to call doctors the whole time and constantly call the call centre with various claim issues, and instead of apologising or trying to listen to my issues he rep**** with: ''It's not difficult at all\ and spoke with a patronising tone throughout the conversation.<br> Pravin needs to be reprimanded for his poor attitude and bad customer service - his course of action was also contradictory to the voicemail left on my phone by another Discovery representative so now I don't know what to do."
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Replies (1)
Discovery Health's replyOfficial
24 Feb 2016, 15:05Hello shan7,
Thank you for your comment.
I apologise for the service that you have received. This is not in line with our values and will be addressed with the consultant.
In order for us to investigate your complaint and address this directly, we require some information.
I have tried contacting you but you were unable to take my calls. I can confirm that I have sent you communication requesting this information. Once we have received this, we will take the necessary steps.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
I apologise for the service that you have received. This is not in line with our values and will be addressed with the consultant.
In order for us to investigate your complaint and address this directly, we require some information.
I have tried contacting you but you were unable to take my calls. I can confirm that I have sent you communication requesting this information. Once we have received this, we will take the necessary steps.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Discovery Health's reply24 Feb 2016, 15:05
Official
Hello shan7,
Thank you for your comment.
I apologise for the service that you have received. This is not in line with our values and will be addressed with the consultant.
In order for us to investigate your complaint and address this directly, we require some information.
I have tried contacting you but you were unable to take my calls. I can confirm that I have sent you communication requesting this information. Once we have received this, we will take the necessary steps.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
I apologise for the service that you have received. This is not in line with our values and will be addressed with the consultant.
In order for us to investigate your complaint and address this directly, we require some information.
I have tried contacting you but you were unable to take my calls. I can confirm that I have sent you communication requesting this information. Once we have received this, we will take the necessary steps.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan