Rude and *********** staff!!

Today I had a very unpleasant experience when calling my medical aid Discovery Health of which I have been a member for almost 4 years.

I am expecting my first baby and I was given 3 codes to redeem at Babies R Us because I have the vitality Program as well.

I managed to redeem the R100 voucher as well and the redeem the code to receive the baby box however when I tried to redeem the 10% discount on the camp cot that I purchased, I was unable to use the voucher and ended up spending an extra R300 - R400 that I did not budget for.

The lists of selected products that the babies r us stores have are outdated. It’s items for the year 2021, this is 2 years behind and I was advised that Discovery had not provided them with new lists.

Today I decided to call discovery to find out what exactly is happening. The agent that I spoke was not helpful at all and when I started asking her uncomfortable questions, she spoke over me and raised her voice. I had asked her to stop this but she got more upset than what I was.

Nonetheless, I asked her to go on to the babies r us website and she too saw that vitality emblem on the camp cot that I purchased and did not know why my discount was not app****.

I explained to her that my other 2 voucher codes worked perfectly fine it’s just the 10% discount code that was not working. She then proceeded to tell me the reason why I cannot use the code is because I only activated the baby program in Nov 2022 however I have been a vitality member since June 2022. I told her that the reason I only activated it then is because that was round about the time that my pregnancy was confirmed. I also explained to her that I cannot activate the baby program if I was not expecting a baby. She then kept quiet and did not answer any of my questions asked.

I eventually just asked her to escalate the issue to someone that can assist with my query and I dropped the call due to her terrible customer etiquette!

I am not currently sitting with R300 - R400 out of pocket. Still paying for my vitality but not getting the full benefits and a wasted call that was 35mins long!

I have been a loyal customer and to get treated like this today just was not worth it! I would like some feedback on this matter ASAP!