Rude Agents - Discovery Health

Item: Discovery Health
Rating: 1
Author: Bev B

It is totally unacceptable when a Discovery Coach (specialised function) hangs up in your ear when you ask for your issues to be escalated to a manager. (and no, the line did not drop - Lorraine HUNG UP ON ME.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

12 Jun 2024, 12:58

Dear Bev B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply12 Jun 2024, 12:58

Official

Dear Bev B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

14 Jun 2024, 09:09

Dear Bev B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply14 Jun 2024, 09:09

Official

Dear Bev B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team