Rude agent from Discovery

Where do I even begin. I called Discovery earlier on with a query that my maternity benefit is not showing on my app. I was assisted by a wonderful lady by the name on Olwethu. She then advised that I send screenshots on WhatsApp which I did the chat was then accepted by Rezana never spoken to such a rude agent. She was so rude did not understand that I was sent to send screenshots of the fact that my app is not showing my benefits. She said I’m not using a correct app whereas I stated clearly that I am using the blue and white app. I sent her screenshots she still went ahead and said I am using an incorrect app. Whereas I am using the right one. She did not offer me troubleshooting, I am so upset at Discovery and the agent Rezana she was so rude. I explained over and over again that I’m pregnant and that I want to view my benefits she still did not help. She offered to call then changed and said she cannot call via the chat platform. She mentioned troubleshooting but did not troubleshoot. She was so mean that is not how you treat clients especially those who contribute so much towards the company for services to be rendered. She failed to do that, she was not empathetic at all, she sounded so robotic, I would suggest Discovery teaches her soft skills. I am going to CANCEL my cover because of her, I need to get things going as I am going to give birth soon but that did not bother her to still do her job. Such a ruthless woman Rezana. The chat ID ***