Rude Agent

I called Discovery on Wednesday, 9 November 2022, on or about 13h15 - 13h27, looking for assistance finding an ENT specialist. A consultant named Chelsea answered the call and ran through the security questions with me. In response to Chelsea's request for verification of my home telephone number, I rep**** that I do not have a home telephone. She informed me that I did not pass the verification process and that I would have to log into the online app and update it. It seemed to me that she was joking and that she would proceed to ask me a different security question, as the other agent asked me a variety of questions. As I explained to her, I would appreciate it if you would not hang up the phone (as she mentioned) as I really need your assistance. She put the phone down in my ear and I had to start the process over.

I am extremely disappointed in the way this agent handled this call, and I would like this to be escalated immediately.