1 reviews | Active since Nov 2016

02 Nov 2016, 08:23

******* service

<p>I receive a letter today that I have been blacklisted. This letter is dated the 21 of September 2016. I received my first letter early October that I was owing a clawback since moving to my husband medical aid. The letter said it's the third letter sent mind you I didn't receive the first two. I called and made a payment arrangement and was not impressed since this was the first I hears of the clawback. I had received no communication from Discovery. Now I get this letter only to see I was blacklisted even before receiving my first letter. Why didn't I get an e-mail a call or something. You just happily blacklisted me with no communication. Mind you I'm still under discovery under my husband medical aid. You are happily taking my money there. My old medical aid number is ********** 91 which I've had for years with you.</p>

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Replies (2)
Discovery Health
Discovery Health's reply02 Nov 2016, 08:39
Official

Dear slindile-nqoko

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply04 Nov 2016, 12:37
Official

Dear slindile-nqoko

We have been in touch with you to answer your comments.

Regards
Preeti Jagjiwan