ROTTEN SERVICE FROM DISCOVERY HEALTH

I am forced to give Discovery Health a one-star rating just so that I can log my review. What Discovery Health really deserves is a zero rating for rotten service. A week ago I called the Discovery Health call centre to enquire about the process to be followed to update my bank details. The call centre consultant was rude and dismissive in her response and told me to just go to the website and update it. A few days later I received an email prompting me to rate the service which I rated as poor. Today I received a call from another Discovery Health consultant to ask why I had logged a poor rating. This consultant justified the rotten service rendered by the first call centre consultant that I spoke to, advising that as long as nothing was outstanding from my enquiry, everything was in order no matter how rude the consultant was. DISCOVERY HEALTH, NO MATTER HOW MANY CONSULTANTS YOU HAVE CALL ME TO JUSTIFY YOU ROTTEN, DE-HUMANISING AND CONDESCENDING SERVICE, YOUR SERVICE IS STILL ROTTEN AND DISGUSTING!!!