Rotten Service - 3 weeks later, still no resolution

<p>On Thursday 1st June, i went to the dr and needed to claim from my extenda benefit as my savings was exhausted. Discovery rejected my claim. I then called in the 1st time and spoke to someone who advised me that it will be resubmitted and paid to the provider. 2 weeks passed and the dr still did not get paid and the claim is still rejected. When calling in the 2nd time, it turns out that i am listed as an employer of discovery and this is the reason the claim keeps getting rejected. The lady Sindi Boko, eventually calls me back and tells me to go to the website and tells me that the dr i went to is not listed in the premier network. I go onto the website and expalin to her that this is not the case. The information when i log in states that the doctor is listed. I take a screen shot of the information and send it to ********** Stilll no response from them up until today. I then called last week and spoke to someone and they explained to me that i needed to tick a box on my search option when searching for a provider. to narrow down my search and i will see that the dr i went to is not listed. I am not happy about this as the information on the website is too ambigiuous and not clear at all and this caused me to go to a dr that i thought was in the premier GP network. I would like action on this and this claim paid out becuase if the information was clearer, i most certainly would have chosen another provider!!!!My second issue is -I AM NOT AN EMPLOYEE OF DISCOVERY, PLEASE REMOVE ME AS AN EMPLOYEE!!!!!!!!This is really frustrating and annoying becuase when i call in i keep getting routed to the department that deals with staff enquiries!!!Your response time is pathetic, get back to me and resolve this ASAP and pay my claim!!!!!</p>