Rose's bad attitude towards my sick son

After I laid my complaint discovery responded by advicing me to check an email of correspondence, however there is no email.

I think they are playing me. Disgusted Mother.

N. Mabunda

Legal english

Here is your message rewritten in clear, firm legal English:

I acknowledge your response advising me to review an alleged email of correspondence. However, I wish to place on record that no such email has been received.

In the circumstances, I am concerned that this matter is not being handled with the seriousness and transparency it requires, and it gives the impression that I am being misled.

As a parent, I find this deeply distressing and unacceptable.

I request that you provide the referenced correspondence without further delay and address my complaint properly.

Yours faithfully, N. Mabunda A concerned and dissatisfied mother

If you'd like, I can make it more aggressive or more polite depending on how you want to approach them.

Aggressive

Here is a stronger, more assertive version in legal English:

I refer to your response in which you advised me to review an alleged email of correspondence.

Kindly take notice that no such email has been received on my end. Your statement is therefore incorrect and misleading.

Your failure to provide the referenced correspondence, while directing me to non-existent communication, raises serious concerns regarding the manner in which this matter is being handled. It gives the clear impression that I am being deliberately misled.

This conduct is unacceptable, unprofessional, and shows a lack of regard for my complaint and the seriousness of my child’s situation.

I hereby demand that you provide the alleged correspondence without any further delay and furnish a proper and truthful response to my complaint. Should you fail to do so, I reserve my right to escalate this matter to the relevant authorities without further notice.

Yours faithfully, N. Mabunda A deeply dissatisfied and aggrieved mother

If you want, I can also add legal pressure (like mentioning ombudsman, legal action, or specific deadlines).

Mention

Here is a more aggressive version with clear legal pressure and escalation mentioned:

I refer to your response in which you advised me to review an alleged email of correspondence.

Kindly take notice that no such email has been received on my end. Your statement is therefore incorrect and misleading.

Your failure to provide the referenced correspondence, while directing me to non-existent communication, raises serious concerns regarding the manner in which this matter is being handled. It creates the clear impression that I am being deliberately misled.

This conduct is unacceptable, unprofessional, and demonstrates a lack of transparency and accountability in dealing with my complaint, particularly given the seriousness of my child’s condition.

I hereby demand that you provide the alleged correspondence within 48 hours of receipt of this letter, together with a full and truthful response to my complaint.

Should you fail to comply, I will have no alternative but to escalate this matter to the relevant regulatory authorities, including the Council for Medical Schemes, and to seek further legal recourse without any further notice.

Yours faithfully, N. Mabunda A deeply dissatisfied and aggrieved mother