Rosanna Kinloch Strikes Again - Judge of who are allowed to have medical aid!

Rosanna Kinloch strikes again! it seems this Discovery consultant is notorious for doing half investigations and terminating people's memberships, today I faced her wrath after a phone call out of the blue, asking if I saw a doctor for anxiety and depression before and wanted the name of the doctor and since when I started seeing the doctor. She didn't bother asking what my previous visits was for and just assumed that it was for anxiety and depression, meanwhile it was for a bladder infection. she never bothered to ask the doctor for my consultation records as evidence to back the claims that she is making, zero proof but just by word of mouth she decided to terminate my membership. This is the epitome of poor customer service and no real investigation, she decided that it was an open and shut case in a matter of not even 5 mins I went from having medical aid to having zero cover. I will politely save my monthly payments and pay for my doctor's visits in cash