Rockbottom service from Discovery Health

I sent a claim to Discovery on January 28. They state when you submit that it takes 2-3 days to process the claim. What unadulterated bull****! This is now more than 2 weeks ago.. This pathetic organisation has no service ethic- they are comparable to ESCOM or the most backward municipality in the bundu. If they've processed it - and it has happened - they don't let the client know. Unbelievable in the 21st Century!