AE
Andrew E
1 reviews | Active since Jul 2015
09 Jul 2015, 11:16
Robbing you of your tax claim / ******* service
Discovery do not appropriately inform their clients of errors on their claims. So at the end of the year when you reconcile your tax deduction, there will be numerous amounts missing. You will thus lose out on your tax deduction which can amount to thousands of Rand. The reasons given include that your doctor did not put the correct code and that it is your fault. This is happening to million of their clients and they do nothing to inform them of the fact that there is this difference.<br> <br> Their assistance in this regard is pathetic and they will try to blame it on you.
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Discovery Health's replyOfficial
10 Jul 2015, 15:02Hello AndyAndyE,
Thank you for your comment.
As per our telephonic conversation we acknowledge your feedback and will take your suggestion into consideration. We try to make our members aware of unpaid claims unpaid via numerous platforms. Ultimately it is the providers responsibility to ensure that the claim submitted has the correct information and the member's responsibility to ensure that the amended claim is received.
Please continue to make use of your claims notifications, our contact centre as well as our website to follow up on your claims.
Regards
Keymira
Thank you for your comment.
As per our telephonic conversation we acknowledge your feedback and will take your suggestion into consideration. We try to make our members aware of unpaid claims unpaid via numerous platforms. Ultimately it is the providers responsibility to ensure that the claim submitted has the correct information and the member's responsibility to ensure that the amended claim is received.
Please continue to make use of your claims notifications, our contact centre as well as our website to follow up on your claims.
Regards
Keymira
Discovery Health's reply10 Jul 2015, 15:02
Official
Hello AndyAndyE,
Thank you for your comment.
As per our telephonic conversation we acknowledge your feedback and will take your suggestion into consideration. We try to make our members aware of unpaid claims unpaid via numerous platforms. Ultimately it is the providers responsibility to ensure that the claim submitted has the correct information and the member's responsibility to ensure that the amended claim is received.
Please continue to make use of your claims notifications, our contact centre as well as our website to follow up on your claims.
Regards
Keymira
Thank you for your comment.
As per our telephonic conversation we acknowledge your feedback and will take your suggestion into consideration. We try to make our members aware of unpaid claims unpaid via numerous platforms. Ultimately it is the providers responsibility to ensure that the claim submitted has the correct information and the member's responsibility to ensure that the amended claim is received.
Please continue to make use of your claims notifications, our contact centre as well as our website to follow up on your claims.
Regards
Keymira