Robbing my unemployed mom

Item: Discovery Health
Rating: 2
Author: Abduraghman A

Discovery insists on placing my unemployed mother on an incorrect income band, after several emails submitted to them ( with supporting documentation). Each email has a 3 day turnaround time, during this time my mother is without cover, this is going on for over 2 months already. Discovery surely attempts to rob their customers and practice *********ly with no regard for their clients.

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Replies (1)

Discovery Health's replyOfficial

04 Jun 2015, 18:30

Hello abduraghmana,

Thank you for your comment.

I investigated the query on your mother's membership and confirmed that the income verification process was finalised on 14/05/2015. We have allocated the premium to the correct band according to the supporting documents provided. I emailed you the details of the premium for the remainder of the year.

Please let me know if you have any further concerns.

Regards
Rishana

Discovery Health's reply04 Jun 2015, 18:30

Official