OG
Onyx G

1 reviews | Active since Jul 2017

03 Jul 2017, 13:17

******* Medical Aid 10% annual increase and they still hate paying out

<p>So we ran out of medical aid funds not so long ago - which is really just a savings fund - Thank you Discovery for profiting off South Africans interest</p> <p>So what about the rest of the funds I pay to Discovery for Hospital admissions and emergencies... well apparently they don't want to pay for that either... so my son goes for Grommets (planned hospital visit) and goes to an approved Day Clinc within our network, beforehand I get an Authorization code and everything is fine – here’s me expecting to pay just for the doctors’ fees… but no Discovery surprises us all – yet again!</p> <p>Lo and Behold the hospital can’t get Discovery to cover the costs, apparently I am out of funds – thought that can’t happen with a Hospital plan, so apparently they don’t want to cover Hospital costs now too.</p> <p>Wonderful service Discovery, go ahead and increase again in 2018 your 10% again for 3 years running and you’ll find one less member.</p> <p>FYI – My claim reference number is ********** 512.</p> <p>I’ll be taking this to social media.</p>

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Replies (3)
Discovery Health
Discovery Health's reply03 Jul 2017, 14:30
Official

Dear onyxrage

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply05 Jul 2017, 12:48
Official

Dear onyxrage

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

OG
Onyx G's update11 Jul 2017, 15:13
Reviewer Update

Thank you for clearing this issue up!