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Nyabe N

1 reviews | Active since Sept 2018

06 Jan 2020, 12:55

****** my a biggest company.

I was on my discovery app 3 to 4 months ago and checking how Vitality works. The next day I got a call fro Discovery offering me Vitality plan. The way it was explained I loved and joined it as I was told I will get my membership card delivered. I have been trying ti use it only to find out today that is not active from discovery side. What surprise me is that for almost 4 months money is been taken from me when the plan is not active. How is that possible. I want all money back or I will take this further with my lawyers. You can't do this to people. This is what i was told in the morning when I called them to find out why I can't get point or cash back that is not active. How do you take money from the plan that is not active? NJANI?

0
Replies (3)
Discovery Health
Discovery Health's reply06 Jan 2020, 15:01
Official
Dear Nyabe N  Your concerns are important to us and we will be in touch soon with an answer to your comments.  Regards Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply08 Jan 2020, 15:08
Official
Dear Nyabe N

Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team 

NN
Nyabe N's update08 Jan 2020, 17:38
Reviewer Update
May I did't make my self clear. Discovery bring my money back. I want the call tomorrow morning at 9 am to confirm when will I receive all the the Vitality premiums that you were taking on the membership that was not active on your end. Before y'all call me. Make sure y'all listen to calls from the date the Vitality was taken from my bank account. I am going y'all until tomorrow. I will be taking this with my lawyer I mean it. I am sure you can see that I work at the call center and you can't just call me anything. Tomorrow 9 am I will be waiting for y'all.