Ripping customers off

I have been part of discovery GAP cover since 2017. Last year they never paid for the peadiatrition for the consultation . I ended up in hospital and now I am stuck with all the short payments because the medical aid did not cover. I am on the executive plan and so I GAP declines to pay for the same reason as your medical plan, as well as they have not covered any of the short payment. I left a good GAP cover called Medway and they paid the shortfall even though I was on it for only a week . I now wish I never left them. I am definitely considering leaving as This discovery GAP cover is just taking the money and not paying for anything. This is not fair on a loyal customer.