EG
Eve G

1 reviews | Active since Mar 2018

28 Oct 2021, 16:31

******* ...

they give u an email address that doesnt work From: Marcelle Stuart Sent: 28 October 2021 4:20 PM To: ***. Subject: RE: We have received and assessed your latest claim(s) -MailRef#***#-

Good day

I have tried calling the helpline but to no avail

I would like to know why I’m paying for medical contributions monthly and now I’m stuck with a hefty bill for blood tests

I don’t walk around with your codes in bag to know what is covered and what isn’t

I do not have R2100 to pay back. remedi paid all the small amounts but leaves the HUGE amounts for me to pay what am i contributing to every month a..... Pyramid scheme ??????????

I see the medical aid paid all the small amounts

I would like someone to call me back asap on ***

I THINK THIS IS A SERIOUS *******

what are these codes for what was done what was paid why wasnt it paid ?????? why use from the R6000 000 to pay my bills but you cant pay everything i was not admitted to hospital not once in 5 years so why is remedi scratching in there

if you can scratch in there why not pay everything my R600 000 is not depleted as only R2906.56 was used so clearly i have ovr enough left to pay my bill

This section provides only a summary of the benefit limits used. For a complete list of benefits and limits on your benefit option, please refer to your Benefit Brochure or go to www.yourremedi.co.za

Family REMEDI Overall Risk Limit : R600 000.00

Used : R2 906.56

clearly i have R597,093.44 LEFT IN MY REMEDI HEALTH BANK

The 'Payment details' section below gives you a breakdown of each claim from your healthcare professionals. This section tells you who was paid and also shows whether the claim was paid from your day-to-day benefit or from the Scheme. Payment details Amount paid Payment to Payment from Payment date R163.40 Healthcare professional Remedi 2021/10/27 R34.70 Healthcare professional Remedi 2021/10/27 R84.30 Healthcare professional Remedi 2021/10/27 R201.40 Healthcare professional Remedi 2021/10/27 R257.20 Healthcare professional Remedi 2021/10/27 R84.30 Healthcare professional Remedi 2021/10/27 R304.70 Healthcare professional Remedi 2021/10/27 R168.40 Healthcare professional Remedi 2021/10/27

0
Replies (6)
Discovery Health
Discovery Health's reply29 Oct 2021, 07:40
Official
Dear Eve G We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team
Discovery Health
Discovery Health's reply02 Nov 2021, 13:45
Official
Dear Eve G Please check your emails for feedback from us. RegardsDiscovery Health Servicing Team
EG
Eve G's update02 Nov 2021, 15:56
Reviewer Update
i reieved an automated email and someone who said they tried tocll me we not allowed to have our cellphones on at work because of the industry i work in i gave her a landline number. but no call.
i do not want to wait 2 to 3 working days as ive been waiting 6 days

i am going to advise our remuneration executive of this and ask that we please look at a different medical aid as im not the only one in our company having issues with remedi and if we put it to a vote we will have to move .

the last time was An issue where specialist werent cover and someone was sent down to look at this matter i dont think our boss will not look into of this complaint.
its covid we are struggling financially and pay through our ears for medical aid and then we still have to pay in almost the same amount as our contributions.

i do not have R2100 to pay and i do not walk around with your codes on hand



From: *** <***>
Sent: 02 November 2021 1:07 PM
To: Marcelle Stuart <***>
Subject: RE: ******* ... -WRefNo#***#- -MailRef#***#-
| Dear Miss Stuart Thank you for your recent contact with Remedi Medical Aid Scheme. Unfortunately I could not reach youI tried to contact you on the following number ending on *** *** 2907 but you were not available at the times I tried calling you. I would prefer to discuss the details of your query with you telephonically. Please confirm when would be an appropriate time and the correct number we should contact you on. This will assist us in attending to your query and to give you prompt feedback. Kindly allow 2 to 3 working days for us to contact you again. If you have any more questions, please send an email to *** or call Client Services on ***. Alternatively, you can access the website at www.yourremedi.co.za. Regards Marisa Frans
On behalf of RemediDisclaimer
Remedi Medical Aid Scheme. Registration number 1430 is administered by Discovery Health (Pty) Ltd, registration number ***, an authorised financial services provider and administrator of medical schemes.
EG
Eve G's update05 Nov 2021, 09:43
Reviewer Update
yesterday a lady called me saidshe will send me a breakdown email of the issues so my dr can change the codes .... guess what I STILL HAV NOT RECIEVED the email...
Discovery Health
Discovery Health's reply15 Nov 2021, 10:43
Official
Dear Eve G We have been in touch with you to answer your comments. Please check your emails for feedback from us. RegardsDiscovery Health Servicing Team
EG
Eve G's update29 Nov 2021, 09:53
Reviewer Update
your service is still pathetic
i must pay through my ass and yet you pay nothing I'm not leaving this like this. also only after i sent my complaint your person sent me the email. Discovery is a ******* and I'm taking it further