1 reviews | Active since Feb 2017

04 Feb 2017, 22:38

Ridiculous waiting period

<p>Hi I've recently tried to get a medical aid with discovery health and I must say that I am utterly disappointed in how it's taking for them to process everything. </p> <p>All I needed was a cover that could pay for my dental procedures. I asked my broker if I was going to be able to extract teeth and she said I would be covered. </p> <p>Till recently I received documents that she sent me which I needed to sign. I read through all the terms and conditions before I signed them and I found a clause that said I had a 12 months waiting period for any dental care. I am very upset about this because I was never told about this from the beginning. </p> <p> </p> <p>Why do I take out a medical aid and not getting any assistance from the main reason on why I'm taking this cover. </p> <p>I'm really disappointed by this. I've been with discovery health before. But after this experience I won't be signing up with them. </p> <p> </p> <p>Till this I still wait for a phone call or email from discovery health </p>

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Replies (2)
Discovery Health
Discovery Health's reply06 Feb 2017, 09:14
Official

Dear edwin-motaung

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply07 Feb 2017, 15:49
Official

Dear edwin-motaung

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team