Ridiculous time taken to process application

I have sent in an application to add a dependant onto my medical aid on the 19th of february, on the 5th a guy phoned me, i never took down his name, on the 5th a lady sent me an e-mail and informed me that i need to provide a previous medical aid certificate.....so from the 19th to the 5th of march no one ever thought about informing me that i need this certificate despite the fact that my application has been reviewed and sent back to me as there was a page that i did not sign. i requested cover to start on the 01st of March as quite obviously the person i intend to add doesnt have medical aid at the moment.<br> <br> Its colse of business on the 7th of march and i still have not received any feedback up until 17:02.<br> <br> Could someone please process my application or atleast contact me to tell me what else is required to add a dependant to my existing plan.