Ridiculous Service- Would not recommend at ALL

I have had about enough of this. It is almost a month and I am getting nowhere with this Flexicare Plus option. I have logged numerous tickets with examples and have been patient. I have just received a call from an agent who asked if I have time to talk and speak to their website department. I then get transferred to the department with no information given to them and the level of attitude for someone nice throughout this entire ****ty process is not on. After re-explaining my entire situation I was told that Flexicare needed to help me after being transferred from Flexicare. Instead of being transferred to a queue or an agent I am back at the IVR - ARE YOU FREAKING KIDDING ME. At this rate, I might as well cancel with discovery AGAIN!

All I am wanting is for someone to assist me so that I can access the FLEXICARE WEBSITE/DASHBOARD or whatever the **** you want to call it. If this is not sorted by the end of the month I am going to cancel and take my money elsewhere!