YN
YOLANDE N
1 reviews | Active since Aug 2009
09 Apr 2025, 15:59
RIDICULOUS SERVICE
I have been holding on for an SIMPLE authorisation number for 46 minutes!!!!!!!!!!!!!!!!!!!! It is absolutely ridiculous. Also why would you ask patient details in the beginning of the call and then the call centre agent asks again!!!!!!!!!!!!! Dental office staff does not sit around with nothing to do all day
Helpful (0)
Replies (7)0
Replies (7)
Discovery Health's replyOfficial
10 Apr 2025, 06:49Dear Yolande N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Apr 2025, 06:49
Official
Dear Yolande N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
YN
YOLANDE N's updateReviewer Update
10 Apr 2025, 10:20I am calling in again now and have been holding on for 14 minutes and counting to speak to a call centre agent. It is still about the same authorisation which is a PMB condition and Discovery refuses to pay!!!! Why the bad service?????
YN
YOLANDE N's update10 Apr 2025, 10:20
Reviewer Update
I am calling in again now and have been holding on for 14 minutes and counting to speak to a call centre agent. It is still about the same authorisation which is a PMB condition and Discovery refuses to pay!!!! Why the bad service?????
Discovery Health's replyOfficial
10 Apr 2025, 10:24Dear Yolande N
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Apr 2025, 10:24
Official
Dear Yolande N
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
YN
YOLANDE N's updateReviewer Update
10 Apr 2025, 10:3024 minutes and counting no resolution as yet
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YOLANDE N's update10 Apr 2025, 10:30
Reviewer Update
24 minutes and counting no resolution as yet
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YOLANDE N's updateReviewer Update
10 Apr 2025, 10:3428 minutes and counting
YN
YOLANDE N's update10 Apr 2025, 10:34
Reviewer Update
28 minutes and counting
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YOLANDE N's updateReviewer Update
10 Apr 2025, 11:19Even after another 44 minutes NO RESOLUTION
YN
YOLANDE N's update10 Apr 2025, 11:19
Reviewer Update
Even after another 44 minutes NO RESOLUTION
Discovery Health's replyOfficial
10 Apr 2025, 11:33Dear Yolande N
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Apr 2025, 11:33
Official
Dear Yolande N
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team