Ridiculous service

I have been calling & e-mailing & I have been promised that the WHO benefit has been activated on my profile and I can avail of it yet the pharmacy failed to put through anything yesterday and I was advised by an agent from Discovery the reason was that the items were not on the list... Today I go back to the pharmacy & even after putting through items from the list it wont go through. This is ridiculous, refer to my calls yesterday, Wednesday & Monday as well as my emails. Discovery is just taking me in circles this week!