NJ
NICOLE J
1 reviews | Active since Nov 2016
29 Jan 2019, 09:49
RIDICULOUS RULES, DON'T MAKE THEM CLEAR ENOUGH BUT THEN WONT ASSIST EITHER.
SO NOT EVEN A FULL SECOND MONTH ON DISCOVERY KEY CARE PLUS AND I WAS UNABLE TO UPGRADE MY PLAN TO ONE ALMOST EXACTLY THE SAME BUT THAT WOULD NOT BE A TOTAL ******* OF FINANCES....
I WOULD HAVE THOUGHT THEY WOULD HAVE LESS OF A ISSUE SEEING IT WAS LESS THAN 2 MONTHS OLD AND RATHER THAN LOOSING A CUSTOMER ACCOMMODATE... I WAS 2 WEEKS LATE TO CHANGE MY POLICY AND I DID NOT KNOW THIS SO YES MY MISTAKE BUT THE DETERMINATION TO BE THIS UNABLE TO ASSIST IS SICKENING....
MAYBE THEY ARE NOT ALL THEY PRETEND TO BE. MAKE SURE YOU READ ALL THE DIFFERENT PLANS BEFORE JOINING CAUSE IT SEEMS THEY ARE UNABLE TO ASSIST ONCE JOINED....
WASTE OF TIME AND MONEY IF YOU ASK ME!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
29 Jan 2019, 10:43Dear nicole-groenewald
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply29 Jan 2019, 10:43
Official
Dear nicole-groenewald
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
NJ
NICOLE J's updateReviewer Update
29 Jan 2019, 10:49No point in contacting me I've already been told they cannot assist me with the change I wanted to make. Which i find absolutely ridiculous... I could still understand if its after months or years and this person was aware of the regulations with regards to changes and if changes wanted to be made that they know by when. I DID NOT KNOW first of all and second its as I have said not even 2 full months on this plan surely I would have had some kind of a right with in 3 months of joining to change?! Obviously not so don't waste my time or yours contacting me with the same story.
NJ
NICOLE J's update29 Jan 2019, 10:49
Reviewer Update
No point in contacting me I've already been told they cannot assist me with the change I wanted to make. Which i find absolutely ridiculous... I could still understand if its after months or years and this person was aware of the regulations with regards to changes and if changes wanted to be made that they know by when. I DID NOT KNOW first of all and second its as I have said not even 2 full months on this plan surely I would have had some kind of a right with in 3 months of joining to change?! Obviously not so don't waste my time or yours contacting me with the same story.
Discovery Health's replyOfficial
31 Jan 2019, 12:20Dear nicole-groenewald
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply31 Jan 2019, 12:20
Official
Dear nicole-groenewald
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team