Ridiculous Policy Requirements - Chronic Sufferers

I phoned Discovery to obtain an authorization number for my mum to see her specialist. I was blatantly told that there was no option but for her to get a referral letter from her GP, although she has had the same condition for over 25 years. This is a process that I do not agree with. Her specialist has been treating her and has requested a follow up appointment and this cannot be done as you have your internal policies that govern "all" patients, regardless of individual circumstances. I have now tried to engage with our GP, as per your policy, only to find out that he has been removed from your Kecare GP list. This doctor has been my mothers GP and because you have removed him from your list, he cannot refer her to her specialist. This creates another problem, as we now have to get into contact with another GP, who would need to perform all the tests that have already been performed. This new Doctor will also now have to determine which type of specialist to refer my mother to, all of which would delay any referrals. My mother has MND and needs to see her specialist as a matter of urgency. Your consultant that I dealt with on the phone last week had no remorse or empathy towards our current position and this is absolutely ********** that your patient has to be pushed from pillar to post just because of your internal procedures. Can someone please give us a solution to this nightmare