Ridiculous!!!

<p>My GP send papers on the 20th of June to Discovery to get authorization numbers for my kids to see a specialist..... on the 22 June i phoned them about that and they told me it was declined, i have never even recieved a mail or sms saying that it was declined i asked them why and they said that the GP was not on my list, i phoned them a month ago to change my GP and they changed the wrongf one, they listened to my call and said it was their fault, so they send the papers again so i must wait 3 working days AGAIN!! yeasterday 27 June i got an sms that Lienke has been approved to go see the specialist...... phoned them this morning about Jeandre and they said his papers was send for review yesterday?? why is it taking this long and when Lienke and Jeandre are going to the specialist about the same thing??? we are going on holiday on friday moring and wanted to take the kids today or tomorrow.... but now i am still waiting after Discovery made a mistake now i must wait!!! this is really not right for me that they are doing this... they made a mistake so they must make arrangements on their side to do it quickly!!!</p>