Rewards issue with Clicks and Discover

I am writing to express my dissatisfaction with the level of service I have received regarding my Flexi Care Plus rewards points.

I have been a member of Discovery Flexicare Plus since April 2023 and was promised monthly points as part of my membership. However, I have not received any points since early August.

I have contacted Clicks customer service telephonically on multiple occasions over the past two months, but I have not received a case reference number or any feedback on the status of my case. Clicks has claimed that they have sent an email to their IT department to investigate the issue, but I have not received any updates from either Clicks or Discovery.

I am disappointed that Clicks and Discovery have failed to resolve this issue in a timely manner. I am a loyal customer of both companies and expect better service.

I am requesting that you immediately resolve this issue and credit my account with the missing rewards points. I would also like to receive a written apology from Clicks for the inconvenience this has caused.

Thank you for your time and attention to this matter.