NG
Nicolene G

1 reviews | Active since Aug 2019

29 Apr 2020, 12:52

reward statement in a COVID19 Crisis-

I am totally shock in the manner and insensitivity that Discovery has done with regards to they reward statements they have send out on 29/04/2020.In the crisis of COVID 19 that so many of us are facing, Discovery decided to send they members a reward statement, Upon phoning I was put through from one client service to the next call Centre agent. I spoke to Thato eventually to informed about the statement, and only at the end of the call asked me do I want to know how it works. Only to find out that this amount due of over R20K is only due at retirement, which is what another 15 years from now.

This is not a complain, but merely shocking in the time that we are facing, so many people have lost they jobs or will loose they jobs and Discovery have time to send out such false hope statements that will not mature now but after many years, instead of assisting people no they don't. It is an insult seriously and I hope this get to the press. wrong timing maybe when this crisis has died down. I am deeply sadden by how Discovery can send out such info in such an uncertain time we living now.

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Replies (2)
Discovery Health
Discovery Health's reply29 Apr 2020, 13:46
Official
Dear Nicolene G We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 May 2020, 12:30
Official
Dear Nicolene G

We can confirm that we have sent you feedback by email.

Regards Discovery Health Servicing Team